Monday, September 19, 2011

Body Language (3)


Chapter 3
Body Language in Negotiations
In almost every point in your life, you unconsciously do the art of
negotiations. From haggling with your favorite flea market sales lady, to lobbying
for a well-deserved increase from your boss, negotiations are being made daily in
your life. And would you believe almost all aspects of the negotiation process
involves body language?
In terms of the actual negotiation in business, body language is a very
important aspect. Reading body movements of your counterparts and making the
right gestures may spell the difference between success and failure in the
negotiation process.
Early Signs
The first step in using body language in a negotiation begins the moment
you walk into the negotiation room. Be keen in observing their body language by
focusing on the whole body - the head, arms, hands, chest, tummy, legs and
feet. If you achieve this, you will be able to listen better. You will also be more
perceptive in reading their body language.
Personal Space in Negotiations
In the negotiating table, each person creates his own personal space, his
own territory. By business practice, people of higher status (e.g. president of a
company) command more personal space, and are usually conferred by other
people in the negotiating table.
For example, the authority over the most dominant chair (usually the head
of the table) is the apparent symbol of power. If this person occupies the
dominant chair, a good negotiator can repel this by strategic seating arrangement
of teams or allies in the negotiating table. You may sit in a way that you surround
that person, or any seating arrangement where you may comfortably get
leverage.
First Impressions Last
In the negotiating table, the first move is the most crucial. Just like in the
game of chess, if you play the white piece, you get the built-in advantage
because you draw first blood, and the opponent’s next move and game plan for
that matter is dependent on that crucial first move.
So make a good, firm, and calculated move. Begin with a positive body
language. Radiate your enthusiasm. In a meeting for example, look in the other
person's eyes with sincerity. Your eyes are the windows to your soul. If you can’t
maintain eye contact, they might think you’re hiding something or you’re not
sincere.
Give a solid handshake. Hold the hand firmly but don't squeeze it. A
common fallacy is that we should squeeze the hand during this monumental time
of the handshake. This is certainly not advisable.
Press the hand one time while looking the person straight in the eye.
Pressing the hand once or twice may indicate excitement or vitality, but anything
more than that can make the other person uneasy.
Put Your Body Language Know-how to Use
During the negotiation process, observe their gestures. In the first chapter,
you were taught how to recognize if people are interested in what you are saying,
if they are casting doubts on you, if they are more open to accept your proposal,
and even when they are lying.
Be alert in recognizing these signals. Moreover, also be aware of your
own actions. You might be exhibiting signs of nervousness without you knowing
it, and your counterparts (who might also know body language) might take
advantage of the circumstances.

Friday, September 16, 2011

Body Language (2)


Chapter 2
Mirroring
Who would you rather be with? Your best friend who loves pizza as much
as you do, who's crazy about basketball like you are, who watches the same
programs on TV as you; or your next-door neighbor who's a vegetarian, hates
sports, and watches those shows that will bore you to dreamland?
The answer is obvious. You would want to be around people who have the
same behaviors, attitudes, and values as yours.
Birds of the same feather flock together.
Bookworms like each other's company because they share a common
bond - their love for books. Basketball fanatics flock together because they can
RELATE to each other's interests and ideas.
If you really want someone to like and trust you, you've got to exhibit the
same qualities as that person. And there’s no better way to do this than by using
body language. Here’s how it goes:
Match their facial expressions, gestures, posture, speech, styles, actions,
breathing patterns, values and beliefs. Put yourself in their shoes. In other words,
BE THEM.
By doing this, you are also matching their way of thinking. You may easily
adapt to their inner thoughts and views.
You may also do some crossover matching. For example, you talk at the
same rate as their breathing. Or you can scratch your chin every time their eyes
blink. Get the idea?
Be genuinely interested and curious with everything you can find out about
them. Discover their attitude. Know their life story.
This is what we call mirroring.
But mirroring should not be confused with mimicry. You should act with
courtesy and caution. Never let the person you're mirroring be aware of what
you're doing. Just imagine acting out shamelessly what the other person is doing.
Every time he stands, you stand. When he scratches his head, you also scratch
your head. That would be insulting. Never let the person you’re mirroring have
any chance to think that you are mocking him.
Your main objective should be to influence the subconscious. Even if a
person is not aware that you're mirroring him, his subconscious mind realizes it.
The person will subconsciously be at ease when you duplicate his
manners indirectly. He will feel very comfortable if you're both on the same level.
Correspond with Their Moods
If a person you’re mirroring have lots of problems, don't come to him in a
joyous mood and say, "Don't worry about it. Let's watch a movie so that you'll
forget about whatever's bugging you."
He’s in a foul mood. He expects you to feel for him, to empathize with him.
Match his disposition first, then say something like, "I feel bad for you. If there's
anything I can do to help, just let me know." All he wants right now is to be with
someone who has the same mood as he has.
A word of warning though. If someone has some really big emotional
problems, and you mirror that person, you run the risk of actually absorbing his
emotions. So do this activity in a low-risk situation.
Developing Rapport
The ultimate goal of mirroring is to build rapport. It's the time when you
and the people you’re mirroring feel so close and in synch with each other that
you feel like you've known each other for years.
So how would you know if you've built rapport?
Mirror them. Match whatever characteristic, value, or behavior they
possess that you would like to copy.
After some time, touch your nose or cross your legs. If they do the same
thing, mission accomplished! You've already lowered their defenses to the point
where they are more receptive to your suggestions.
You can even build rapport even if a person you're mirroring is far away.
Here’s how to do it:
1. Just relax. Clear your mind of all negative thoughts and create a bond
by focusing on the entire body of the person you wish to mirror. Make
his image so real and vivid.
2. Use your subconscious to enter his world. Feel the connection. Give
out positive projections uniting his entire persona into yours.
3. Think of what he may be doing at the moment. Then replicate his
actions, behaviors, and principles.
With this exercise, you can even emulate your role models. Let's say you
want to be as successful as your boss who is always traveling around the world.
Do the above exercise and you'll soon see some astounding results.

Tuesday, September 13, 2011

Body Language (1)


What is Body Language?
Body language is the unspoken or non-verbal mode of communication that
we do in every single aspect of our interaction with another person. It is like a
mirror that tells us what the other person thinks and feels in response to our
words or actions. Body language involves gestures, mannerisms, and other
bodily signs.
Would you believe that in real life situations, 60% to 80% of the messages
that we convey to other people are transmitted through body language and the
actual verbal communication accounts for only 7% to 10%?
Our ability to use body language in a positive way and to read other
people's minds through their body language separates the men from the boys (or
women from girls), and can be a powerful tool to our overall personality
development. Imagine creating a great impression for work, business, and love
by being knowledgeable in this not-so-common yet powerful field of study. It is
the unspoken tool to a successful life.
So read on and find out how you can read and utilize body language - the
most used yet most misunderstood secret language in the world.
Chapter 1
Reading the Signs
We use body language everyday in our lives to get our message across,
to achieve positive feedback in our lives, and to get whatever we want. We use
this language all the time, but we may not be aware of it. Moreover, this language
doesn't only involve the mouth but the whole body as well.
Could you even imagine the awesome power of applying it? With it, you'll
be able to interpret other people's inner emotions even if they're not directly
expressing it. You'll also be able to modify your behavior to fit the situation. You'll
get them to like and trust you. What words cannot do, body language can.
In this chapter, we shall explore the various body gestures or movements
conveyed by people in different scenarios. Let’s begin.
Suggesting Interest
It is important to know if people are interested in what you are saying;
otherwise, you are just wasting your time.
Just imagine you are a chemistry teacher. You have always been
interested in chemistry, so you assume that your students feel the same way as
you do. But are they really interested? Are your teaching methods good enough
to arouse their interest? Unless you can recognize the different body signals your
students are conveying, you would never know how they are adapting to the
subject matter. And unless you find out if staring continuously at you without
blinking the eyes is a sign of interest or an indication of being in dreamland, you
simply could not take the necessary steps to adjust to their learning needs.
Here are some of the movements exhibited by people who are interested
in what you are saying:
 They maintain eye contact more than 60% of the time. The more wideopened
the eyes are, the more interested the person is. In fact, a
person maintains eye contact more when listening than when talking.
 Their heads are inclined forward.
 They are nodding their heads. Such action means that they're agreeing
with you. That means they're attentive and listening.
 Their feet are pointing towards you.
 They smile frequently. But take note, not all smiles convey the same
feeling. An oblong smile is not genuine. It is used to show courtesy, but
not necessarily happiness or friendliness. The lips are withheld
completely back from the upper and lower teeth, forming the oblong
shape. This is usually the smile that many people exhibit when they
feign to enjoy a lame joke.
Indications That They're More Open to Agree with You
When you were a young child, have you ever tried to decode what your
parents’ facial expressions mean when you ask them to buy you a new toy or to
take you to Disneyland? A frown would likely be a “No!” But a nod would make
you jump with joy. As you grow older, it has become a necessity to be able to
detect if other people will agree with your decision or proposal. This is an ability
that will truly help negotiators, employees, and even lovers to succeed in their
ventures because they would be able to change their approach early enough to
adjust to a specific situation.
There are certain hints to indicate if people are more receptive in
accepting your ideas. Some of these are:
 Their hands are flat on the table.
 Their palms are open.
 If they're stroking their chin, they're thinking. They may agree with you
after careful evaluation.
 Their heads are inclined forward.
 They are nodding their heads.
 Their legs are spaced out from each other.
 They smile frequently.
 They unbutton their jackets. This indicates friendliness and willingness
to collaborate with you.
 Their hands are open. This also indicates genuineness.
 They place their hands in their chest. This signifies openness and
conveys sincerity, honesty, or dedication. However, a woman putting
her hands in her breast is a defensive position and may indicate that
she is surprised or astonished.
Indications That They are Thinking
People think all the time. But different individuals make different body
movements based on the type and intensity of their thinking. Some of their
actions are written below:
 They’re stroking their chin. This means they are assessing the
advantages and disadvantages of the proposal/idea being presented.
 They take their glasses off, after which they may either (1) clean them,
or (2) put the tip of the frame in their mouth. They are buying
themselves some time to think things over. A frame in the mouth would
also likely indicate that they need more details and they are willing to
listen.
 They are pinching the bridge of the nose most likely with eyes closed.
People doing this are engaged in very deep thought. They may be
involved in a difficult situation, where they are aware of the
consequences that may occur as a result of making crucial decisions.
 They put a palm below the chin, index finger pointed and extended
along the cheek, while other fingers placed beneath the mouth. This
gesture more likely indicates thoughts that are criticizing or
antagonizing other people.
 They walk with the head down and hands behind the back. People who
walk this way are probably worried about their problems, and they are
thinking of ways to solve them.
Indications That They Are Frustrated/ Dismayed
A basketball coach whose team loses by a point may say “Aaarrrrrrr!” or
he may just keep quiet while making certain body movements that indicate how
disappointed he is. Here are some hints that indicate frustration.
 They are scratching/rubbing the hair or the back of the neck.
 You often hear the word “Tsk.”
 They kick the dust or air.
Indications That They Are Action-Oriented
People who are goal-oriented and highly motivated may not only be
recognized by how they speak. Their actions actually speak louder.
 They walk at a fast rate while swinging their arms loosely.
 They put their hands on their hips, usually with legs apart.
 They walk with hands on their hips. This may indicate a spurt of vitality
at the moment, but may be followed by sluggishness.
Indications That They Are Defensive/Hiding Something
The mouth might keep a secret, but certain gestures could indicate that
people are hiding something they don’t want others to find out, such as:
 They walk with their hands in their pockets.
 They cross their arms.
 They hide their hands any way they can.
Indications Of Boredom
Imagine your boss is doing a presentation and all employees are required
to listen. You noticed that many of them are clicking their pen, tapping their feet,
and drumming their fingers. After the meeting, you hear the boss ask them, “Did
you enjoy the presentation?” They would say “Definitely!” But you know better.
Their actions indicate just how bored they are. It feels good to know body
language, doesn’t it?
Some signals conveyed by people who are bored and disinterested
include:
 Head supported by the palm, often accompanied by drooping eyes.
 They show inattentiveness by staring at a blank space (eyes not
blinking) or by looking around frequently.
 They are pulling their ears. This may also signify that they want to
interrupt while another person is talking.
 They are clicking a pen non-stop.
 They are tapping their hands or feet.
 They yawn incessantly.
 Their feet or other body parts are pointing to the exit, as if they are very
eager to leave.
 They move restlessly in their seats. This could also mean that they are
not cozy or at ease, or they might just be exhausted.
 They cross their legs and constantly kick their foot in a very slight
motion (particularly done by females).
If you’re the one making the presentation and you discerned that your
audience are displaying signs of boredom, don't start talking faster or louder.
Restrain from such act even if your instinct tells you to do so. Instead, say, "Hold
on. I feel that I’m losing your attention. What's up?" Hear what they have to say.
You may discover what's actually preventing them from keeping up with you.
Signals Conveying Excitement or Interest
If you have experienced getting a promotion, receiving a special gift, or
winning a contest, I bet you’ve done any of the acts made by excited people
when you first discovered about your blessing. Some of the movements made by
excited people include:
 They rub their palms against each other.
 They clap their hands.
 Their heads are tilted forward.
 Their cross their fingers (usually comes with the hope that something
big or special will happen).
Signals Exhibiting Confidence/Authority/Power
People with a high degree of self-confidence are normally more likely to
be successful than those who have low self-esteem. Moreover, those who exhibit
authority or dominance usually come out on top because they subconsciously
make other people feel weaker. So how do they move?
 They maintain firm eye contact and rarely looks on other body parts
underneath the nose.
 They speak with a low-pitched, slow-paced, downward-inflected voice.
 Chin tilted upwards.
 Chest projected outwards.
 They maintain an erect posture, whether standing or sitting.
 They sit in reverse, with the back of the chair serving as their support
or shield. People who sit in this position are known to be bossy and
aggressive.
 Their hands are clenched behind the back.
 Their hands are placed beside the hips.
 Their feet are on top of the table.
 They have a firm handshake, palms pointing downwards.
 They lean back with both hands supporting the head.
 They move with precision and with no hesitation.
 They walk solidly with forceful arm swings.
 They join the fingertips of both hands together (small finger of both
hands joined together, ring finger of both hands joined together, and so
on). Palms of both hands are not in contact with each other. The higher
the hands are elevated, the more confident they are.
 They extend one leg over the arm of a chair they’re sitting in. When
they do this, it may also mean that they are apathetic, disinterested, or
unconcerned. They may be exhibiting the “I don’t care” attitude.
Moreover, you can declare your domination over other people by rising or
elevating yourself from them. It is not unusual to see taller people being in control
over the situation. Choose a chair or location where other people will have to
“look up” on you. They will subconsciously think they are weaker and can easily
be manipulated.
Signals Of Anger/Resistance
Many people rarely let their anger go out of control. They are more likely
to restrain their raging emotions. You must therefore be able to recognize any
gesture that signifies wrath or resistance to prevent any possible chances of the
fireworks exploding. Here are some hints:
 Their fists are clenched.
 Their hands or feet are tapping.
 One hand is clutching the other hand, arm, or elbow.
 Their arms are crossed over the chest.
 Their eyes are blinking constantly.
 Collar pulled away from the neck, like letting some air in during a hot
day in the summer.
 They kick the dust or air.
 Their arms are vertically placed on the table while the hands are
gripping the edge. Beware when they do this because it might mean
something like “You better get this done or else!” or “Better listen or
you’ll regret this!”
Signals Of Nervousness/Tension
Nervousness can be a turn-off. If you’re going to be interviewed in a
television show (hey, who knows?), you should be aware of your body
movements. Signals conveyed by nervous people include:
 Their fists are clenched.
 Their hands or feet are tapping.
 The bottom edges between the fingers of one hand are clenched with
the bottom edges between the fingers of the other hand. This is the
position of the hands when praying.
 Hands are interlocked (flesh between thumb and index finger of one
hand joined with flesh between thumb and index finger of another
hand) and pressing each other.
 They speak in a high-pitched, fast-paced, stuttering voice.
 They whistle to conceal and fight their nervousness.
 They are often clearing their throat.
 One hand is clutching the other hand, wrist, arm, or elbow.
 Their arms are at the back, where one hand is pressing the wrist or
arm.
 Their arms are crossed, but they are gripping their biceps.
 Their legs are crossed while standing.
 They have a wilted handshake, palms pointing upwards.
 Their eyes evade you.
 Their ankles are locked or glued to each other. When accompanied by
clenched fists, this may indicate that they are holding back strong
emotions or feelings.
 They don’t smoke. What?!? You thought people smoke because
they’re nervous. But it is in fact the opposite. People who smoke only
do so when they are not tensed in any way.
When you hear them say “Whew,” it means they are previously nervous
but are now relieved because their problems have been solved or they have
survived a big challenge.
Signals Made When They Are Doubting/Suspecting You
It’s sometimes difficult to assume whether you are being regarded as a
trustworthy person, or you are being thought of as someone who is full of
nonsense. Here are some clues that may indicate suspicion:
 They glimpse sideways from the corner of one eye.
 They are rubbing or touching their eyes or ears.
 Their hands are tucked in their pockets.
 Their arms are crossed over the chest.
 Their glasses are dropped to the lower bridge of the nose, with eyes
peering over them. This movement may indicate that you are being
examined closely (to the point that you get conscious).
There’s one act you usually do when you are the one doubting yourself -
rubbing or touching your nose. This subconsciously occurs when you are
uncertain of how to answer a critical question or when you are concerned of
other people’s reaction to your answer.
Signals Made When They Need Reassurance
Some people have this disorder where they feel that they are always
making the wrong decisions. “Should I really buy this? Maybe I should wait for a
sale.” “Can I really get a better job after I resign from this company?” These
people do certain actions to reassure themselves that they have made the right
choice, that everything will be ok.
 They stick a pen in their mouth.
 They squeeze the chunky part of their hand.
 They rub the back of the chair (while sitting).
 They clamp their hands with thumbs touching against one another.
 They bite their nails (in some cases).
 They touch their throat (for women).
 They jiggle the coins in their pockets. (for those who are concerned
about their riches).
Here’s what certain types of people would do when they want to reassure
others:
 A woman gives reassurance to another female by holding both of her
hands and sometimes hugging her. The facial appearance of the
consoling female matches the solemn mood of the other female.
 A politician who would like to reassure you that he will be doing a good
job when elected in public office would shake your hand with his right
hand and cup it with his left hand.
Indications of Pride
People often show how proud they are of their material possession (for
example, a car) by leaning against it or by touching it. You can see the sparkle in
their eyes and you can sense the thrill in their voice.
How To Know When They Are Lying
People lie for a variety of reasons. It may be to cover up a fault or
embarrassment, to avoid upsetting other people, to encourage when no hope
can be perceived, or to be spared from petty hassles. It may also be due to more
serious psychological problems such as delusional imaging or extreme vanity.
Here are some indications that are conveyed by people when lying:
 They speak in a high-pitched, fast-paced, stuttering voice.
 They are constantly swallowing and clearing their throat.
 They try their best to avoid having eye contact. This applies particularly
to people who want to avoid discussing a certain topic.
 They look somewhere else and glimpse from the corner of their eye.
 They stick their tongue out to moist their lips.
 They are blinking rapidly.
 They rub their throat.
 Their arms are crossed over the chest.
 They are constantly touching parts of their face, especially the mouth,
ear, and nose as if covering them.
 They scratch their head or the back of the neck.
 Their poses are closed, descending, and insecure.
 Their hands or feet are tapping.
 They always look down with shrugged shoulders.
 They are constantly moving from one place to another or changing
their poses.
 They are projecting parts of their body (feet) to an escape route
(door).
Don't Jump to Conclusions
Every person has a unique body language. Although silence usually
denotes that an individual is reserved and relaxed, some people keep their anger
within themselves and stay quiet. (This is very unhealthy because rage kept up
inside can explode furiously anytime, causing serious casualties). A wide open
mouth may indicate shock or astonishment for one person, while another person
who performs this gesture could just be concentrating intently on a task he’s
doing. Constantly touching the mouth may indicate lying, although the real
reason might just be that the mouth is itching. 
One way to overcome this dilemma is to watch out for other signals that
jive with the body language being exhibited. For example, you can confirm if a
person is really nervous if he exhibits many of the qualities of nervousness
described above. Judgment based on one or two gestures only may not be
accurate enough, although they can be dependable. Be aware of the body
language, but also combine your observations with the spoken words to get more
hints regarding the inner feelings of another. Use this power to your advantage.